According to the research on Samsung Galaxy Note 7, battery faults resulted in overheating and burning of devices. Last year Samsung released one of the best rivals for iPhones; it was the Galaxy Note 7. Because of so much fire issues, the disaster almost caused the firm with a loss of $5.3 billion. Samsung’s reputation was also hampered.
To know the real problem behind the cause of such fire, Samsung launched continued an investigation. From the reports of investigation, the company claims no software or hardware is responsible for the phone blasts. The issue is with batteries.
What went wrong on Note 7?
The internal investigation concludes, “Batteries are the real cause of Galaxy Note 7 fires”. The company said that errors in both designs and manufacturing had affected the batteries from two different manufacturers. The problems are because of the insufficient insulation in batteries. The design didn’t offer adequate accommodation and safety to the battery electrodes.
The negative electrode deflected in upper right corner of the battery. There were significant wielding burrs on the positive electrode. It caused penetration of insulation tape and the separator. It caused direct contact between positive tab with the negative electrode.
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The company announced a recall of more than 2.5 million Note 7 units in September 2016 after many devices exploded. Again, when the replacement phones with batteries from another firm also started to burn and catch fire, the Note 7 was completely stopped from the market. A total of 1.9 million users bought Note 7 in the US. The next model Galaxy Note 8 will reveal itself in MWC of next month in Barcelona. The launch is delayed to make sure that the phone is completely safe to use.
Legal action for Note 7
Samsung deployed more than 700 researchers and engineers for the investigation and tested more than 200000 devices with 30000 batteries. It didn’t identify the battery makers on Monday. Since two different manufacturers prepared the phones, Samsung could have sued the producers. But instead, the company said:
[quotes quotes_style=”bquotes” quotes_pos=”center”]Whatever parts we use, the overall responsibility falls to us for failing to verify its safety and quality. At this point, I don’t think its right to seek legal action. We have taken several corrective steps to ensure this never happens again. The lessons of the past several months are now deeply reflected in our processes and our culture[/quotes]
Analyst Bryan Ma of IDC says:
[quotes quotes_style=”bquotes” quotes_pos=”center”]Samsung has done what they needed to do for now, but the real test will need to happen over time. If successive products can be delivered consistently without incident in the next year or so, then they will be in a better position to regain consumers’ trust[/quotes]